Refund Policy

1. Introduction

At CS Gaming Hub, we strive to ensure your satisfaction with all our products and services. This Refund Policy outlines the conditions under which refunds are processed for purchases made through our website.

We understand that circumstances may arise where you need to request a refund. This policy is designed to be fair and transparent, providing clear guidelines for such situations while protecting both our customers and our business.

By making a purchase on our website, you agree to the terms of this Refund Policy.

2. Refund Eligibility

2.1 Digital Products

For digital products such as guides, e-books, or online courses, refunds may be issued under the following conditions:

• The request is made within 14 days of purchase
• You have not downloaded, accessed, or consumed more than 25% of the digital content
• Technical issues prevent you from accessing or using the purchased content (as verified by our technical team)

2.2 Premium Memberships

For premium membership subscriptions, refunds may be issued under the following conditions:

• For monthly subscriptions: within 7 days of the initial purchase or the most recent renewal, provided you have not used premium features during that period
• For annual subscriptions: within 14 days of purchase, provided you have not extensively used premium features
• If there has been an extended service outage (more than 24 hours) during your subscription period

2.3 Physical Products

For physical merchandise (if available), refunds may be issued under the following conditions:

• The item is returned within 30 days of delivery
• The item is in its original, unused condition with all tags and packaging intact
• The item is defective or significantly different from what was advertised

Please note that shipping costs for returns are generally the responsibility of the customer unless the return is due to our error or a defective product.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@csgaminghub.com with the subject line "Refund Request"
2. Include the following information in your email:
   • Your full name
   • Order number or transaction ID
   • Date of purchase
   • Product/service purchased
   • Reason for the refund request
   • Any relevant screenshots or documentation
3. For physical products, wait for return instructions before shipping the item back

You may also initiate a refund request through the "My Account" section of our website if you have a registered account.

3.2 Processing Timeline

We strive to process all refund requests promptly. Here's what you can expect:

• Initial response to your refund request: within 2 business days
• Review and decision on eligibility: within 5 business days of receiving all necessary information
• Processing of approved refunds: within 10 business days after approval

Please note that while we process refunds quickly on our end, it may take additional time (typically 5-10 business days) for the funds to appear in your account, depending on your payment method and financial institution.

3.3 Refund Methods

Refunds are generally processed using the same payment method used for the original purchase:

• Credit/debit card purchases: refunded to the same card
• PayPal purchases: refunded to your PayPal account
• Other payment methods: refunded through the original payment method when possible, or via an alternative method agreed upon with our support team

4. Non-Refundable Items and Exceptions

4.1 Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Gift cards or promotional codes once they have been redeemed
• Custom or personalized products specifically created for you
• Subscriptions that have been active for more than their respective refund eligibility periods (7 days for monthly, 14 days for annual)
• Digital content that has been substantially downloaded, accessed, or consumed
• Services that have been fully delivered
• Purchases made using promotional discounts of 50% or more

4.2 Special Circumstances

We understand that exceptional situations may arise. In cases of:

• Unauthorized transactions (please contact your bank or payment provider immediately as well)
• Technical issues preventing access to purchased content (as verified by our team)
• Extended service outages
• Significant discrepancies between advertised and delivered products or services

Please contact our support team directly, and we will review your case individually, even if it falls outside our standard refund criteria.

4.3 Partial Refunds

In some cases, we may offer partial refunds:

• When only part of a bundled purchase is unsatisfactory
• For subscription services where you've used the service for a portion of the billing period
• When a reasonable settlement is reached between you and our customer service team

5. Cancellation of Subscriptions

Cancellation of a subscription is different from requesting a refund. You may cancel your subscription at any time through your account settings or by contacting our support team.

5.1 Effects of Cancellation

• When you cancel a subscription, you will continue to have access to the service until the end of your current billing period
• No further charges will be made once your subscription is canceled
• Cancellation does not automatically qualify you for a refund of your current billing period

5.2 Auto-Renewals

Our subscriptions are set to auto-renew by default. To avoid being charged for the next billing cycle, please ensure you cancel at least 24 hours before your renewal date.

6. Contact Information

If you have any questions about our Refund Policy, need assistance with a refund request, or need to report an issue with a purchase, please contact us through one of the following methods:

Our support team is committed to addressing your concerns and providing a fair resolution.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. For significant changes, we will make reasonable efforts to notify our customers through email or website notifications.

The date at the top of this policy indicates when it was last updated. We recommend reviewing this policy periodically to stay informed about our refund practices.

Any refund request will be processed according to the policy that was in effect at the time of purchase.

8. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws that supersede this policy.

For customers in the European Union, you have the right to withdraw from a purchase of digital content within 14 days without giving any reason, unless you have expressly consented to the beginning of the performance and acknowledged that you will lose your right of withdrawal once the performance has begun.

For customers in the United Kingdom, your rights under the Consumer Rights Act 2015 apply in addition to our refund policy.